Updated On March 24, 2020
Without question we are all facing a unique challenge as we respond to the coronavirus pandemic. We are closely monitoring the situation on a daily basis as we aim to protect the welfare of our team whilst best serving our loyal customer base.
Following the latest government advise we have closed our offices and warehouse from the public with all team members now working remotely. Over recent weeks we have worked really hard to maintain full service however the time has now come from us to play our full part in tackling this pandemic.
Remote Working
We have implemented several changes to our IT infrastructure to allow our team to operate from home. This will ensure we maintain our ability to respond to calls & emails during our usual working hours (Monday-Friday, 8.30AM-5PM).
Deliveries
We will be working closely with our manufacturers to drop-ship any outstanding and new orders directly to customers. Where this is not possible we will be contacting customers directly to make alternative arrangements.
For those who are self-isolating or social distancing both DHL & UK Mail are now offering an Accepted at Delivery Point as a delivery option. On arrival at the delivery address the driver will knock or ring the bell and will then step away to a safe distance. If you advise that you do not wish to sign on the scanner, the driver will ask for your name, record ‘Accepted at Delivery Point’ and then take a photo of the premises to confirm delivery has been completed successfully.
Supply Chain
We currently have reasonably high stock levels of the most popular lines and we’re liaising closely with our key manufacturers to take into account the relevant lead-times. We are already aware of several lines having extended lead-times which we are trying to manage.
Finally we’d like to thank you all for your support and understanding during these unprecedented times, together we will beat this and prosper once again.
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